Every eligible order may be returned or exchanged (within the continental US only) using complimentary shipping when you use our prepaid return shipping label that will be emailed upon request. Unworn merchandise with tags and the original packaging in tact may be sent back to Sarah Pauli, Inc. within 15 business days of receipt of product for a full refund. Items are eligible for an exchange for up to 15 business days after the receipt of the product.

To initiate a return or exchange please email us with your reason for the return and we will send you an RA#. Returned packages must be securely packaged and sent box with the original tags on and packaging intact. Please include a copy of the original invoice. Please mark the RA# on the outside of the box. Please note: RA’s are required for a return. Items must be postmarked within 5 days of issuance of the RA#.

Exceptions for Holiday returns: During holiday season, all merchandise purchased between November 15th and December 25th can be returned for a full refund or credit of the original price paid through January 15th, as long as the merchandise qualifies for return, as stated in our return policy.

For questions and inquiries regarding returns or exchanges, please contact Customer Service via e-mail at info@sarahpauli.com or by phone at 928-274-6980 between 10am-4pm Monday-Friday, AZT.

*Custom made items are not subject to refund and are only eligible for exchange or store credit.